Refund policy
At Avennor, we are committed to providing high-quality products and a seamless shopping experience. If something isn't right with your order, we're here to help.
Returns
We do not accept returns for reasons such as:
- Change of mind
- Incorrect order placed by the customer
- Product no longer required
- Minor color variations due to screen settings
We only accept claims in the following cases:
- Product received is damaged
- Product received is defective
- Wrong item delivered
To be eligible:
- Request must be raised within 24 hours of delivery.
- Product must be unused and in its original condition.
- An unboxing video and clear photos showing the issue are required for verification.
How to Request a Claim
Email us at support@avennor.in
with:
- Order ID
- Issue description
- Photos and unboxing video
Our team will review your request and respond within 24–48 business hours.
Refunds
If your claim is approved:
- Refunds are processed within 5–7 business days.
- The amount will be credited to the original payment method.
For Cash on Delivery (COD) orders:
- Refunds will be processed via bank transfer or UPI.
Non-Eligible Claims
Claims will not be accepted for:
- Used products
- Products damaged due to misuse or improper handling
- Requests raised after 48 hours of delivery
- Claims without an unboxing video or sufficient proof
- Change of mind or incorrect orders placed by the customer
Cancellations
Orders can be cancelled before dispatch only.
Once an order has been shipped, cancellations are not possible.
Exchanges
We currently do not offer exchanges.
Need Help?
For any queries, reach out to us:
📦 Available Monday–Saturday, 10:00 AM – 6:00 PM (IST)